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Security and guarantee

How do we protect you? Learn about the security that only Bit2Me brings you

We have a highly qualified team in the fields of cybersecurity, legal and compliance focused on the protection of funds, personal data, and privacy

Partners and certificates

Our partners

About security at Bit2Me

Cryptocurrency management

100% cold storage

Our users' crypto funds are always stored in cold storage with HSM technology and under multi-signature to ensure top-level protection.

Deposits in bank account

Your FIAT money is deposited in your own assigned account within an external entity regulated by the Bank of Spain and protected with a 100% guarantee, so it will still be yours no matter what happens with Bit2Me.

Data security beyond GDPR

The stored data is encrypted and stored in scattered chunks. We take data privacy very seriously and can guarantee full compliance with GDPR regulations.

Legal and regulatory compliance

At Bit2Me, we comply with all applicable laws, including corporate, tax, labor, accounting, commercial... This eliminates the risk of potential problems that could indirectly affect the customer.

“At Bit2Me, we take compliance with regulations very seriously to protect the user” João Augusto

Compliance

GDPR

DORA

CSA Star

ISO 27001

PCI DSS

Bank of SpainRegistered by the Bank of Spain as a custodial entity and crypto asset exchange house.

Certification ISO 27001Endorses the information security management system for the purchase, sale, and custody of crypto assets.

Certification ISO 22301Endorses the information security management system for the purchase, sale, and custody of crypto assets.

CSA StarEnsures protection in cloud environments, covering transparency, audits, and compliance with regulations.

Certification EQA UNE 19601It sets out the requirements for the implementation and management of criminal compliance systems, helping to prevent crime and reduce risk in organisations.

Certification ISO 37301Provides guidelines for implementing, developing, maintaining and improving a compliance management system. Helps to comply with laws by promoting a culture of integrity and ethical behaviour.

Certification ISO 37001Sets out requirements and provides guidance for the implementation, maintenance and improvement of an anti-bribery management system. Promotes a culture of integrity, transparency and compliance.

Learn about all our certifications

360º Security

Robust Platform

Outside of tax havensOur headquarters are in Europe, with the stability that this entailsThe European legal framework stands out for being the first major territory to create agreed-upon rules around digital assets thanks to the MiCA law. This positions us as offering good guarantees compared to the legal uncertainty of other blockchain companies located in other territories.

Zero thefts in our historyOperating safely since 2014Unlike the vast majority of platforms in the industry, we have never suffered any theft of funds since the creation of the platform.

Audited by independent third parties5 consecutive audits with positive resultsWe are the first private exchange in the world to have 5 consecutive financial audits with positive results carried out by independent third parties

Awarded as the best SME in regulatory and legal compliance 2022Compliance AwardThroughout our history, we have received great recognitions, highlighting the award for the Best SME in regulatory and legal compliance of the year 2022, alongside BBVA and Prosegur.

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Gold Award from Iberian Lawyer for its work in Compliance 2023Compliance AwardThroughout our history, we have received great recognitions, highlighting the award for the Best SME in regulatory and legal compliance of the year 2022, alongside BBVA and Prosegur.

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Discover all the awards

Cointelegraph rates us as one of the most reliable companies

Download the comparative report based on 40 indicators

Download Full Report

Sleep peacefully with Bit2Me

Why Bit2Me?

10 years operating with cryptocurrenciesProviding security, guarantee, and support to crypto operations

Regulated in the European UnionFirst crypto exchange with registration at the Bank of Spain

Quality support in your languageWe help you, with support across multiple channels and in your language

Free tax report includedYour tax return reports in one click

Highly recognised certificationsISO 27001, ISO 37001, ISO 22301 and many more

Internal and external auditsBit2Me undergoes multiple annual security and legal audits, among others

Free education includedEducational content available to make informed decisions

Backed by Telefónica and InvestcorpBit2Me partners with listed companies

Multi-layer Model

Our system

Safe work area and anti-corruption policiesWe protect and train all employees, with the highest security measures in software and hardware and strict anti-corruption policies.

Development in secure environmentsAll developments are carried out in a testing environment, undergoing quality and stability tests, and cybersecurity review protocols.

Reinforced infrastructureWe have the latest standards to protect our infrastructure: WAF, isolated service execution, SIEM, internal and external SOC, IDS monitoring, etc.

Secure management of cryptocurrenciesCold storage with Ledger and Prosegur Crypto, protection insurance, automatic and integrity analysis, advanced MPC, distributed multi-signature, etc.

Five barriers to account accessTo enter your user account we have the following controls: password, 2FA, authorized IP, connection/operation analysis with AI, and biometric access.

Customer protectionWe perform AML analysis, 3DS card payment checks, work with encrypted data, and have outstanding customer support valued by users.

Bit2Me in the media

Everything you need for your tax return

Bit2Me Tax

Integrated tool for free fiscal report export with one click

Tax advisors at your disposal

Educational tutorials on taxation and cryptocurrencies

Learn more about Bit2Me Tax

360º Platform

Complete

More than 30 products specialised in cryptocurrenciesAn account with Bit2Me, the crypto universe in your handsWe offer a wide range of functionalities and products, constantly innovating and adapting to the ever-changing market trends.

For individuals, companies, institutions, and governmentsWe serve all types of clientsUnlike the majority of platforms, at Bit2Me we have made efforts to cover the widest range of clients.

More than 100 countries from all continentsWe operate globallyNearly 1,000,000 users operate daily on our platform, accessible from the web and app (Android and IOS).

More than 315 cryptocurrencies availableWe list new cryptocurrencies every monthWe analyse user requests, and always implement them ensuring they meet minimum security standards.

Our DNA, our principles

Principles

We have designed our company following fundamental pillars that protect our customers day by day

Security above allWe implement all existing and future measures to ensure your cryptocurrencies are as secure as possible and with the least possible friction in the user experience.

We are an open bookTransparency is our mantra. We have nothing to hide, neither in small print nor in large.

We learn from our mistakesIf we make a mistake, we acknowledge it, apologise, and learn from it. That's how we've become experts!

No chainsNo commitment to stay, come and go as you please, because at Bit2Me the only chains are the blockchain ones.

The crypto ecosystem in your handsWe offer a wide variety of services, products, and above all, hundreds of cryptocurrencies available.

We don't do bordersWe provide access to all the places where we are allowed. We are currently available in over 150 countries around the world.

Innovation addictsWe are always up to date. If there's something new in the world of cryptocurrencies, you can bet we have it.

We are obsessed with doing things rightWe comply with all laws and regulations, even before they are enforced. We don't cheat, because we believe in fair play.

We believe in crypto knowledge as a fundamental rightThat's why we work daily to ensure our crypto academy is accessible, free, and of quality.

Always by your sideWe are with you at every step of your crypto journey. No matter where you are or what you need, we are here to help.

With Bit2Me, you always have someone by your side to help you

You will never be alone

In the event of any incident, Bit2Me has specialised support in cryptocurrencies and the products we offer, providing fast and efficient support, responding to the needs and concerns of customers even by phone in their language (for the moment we support up to 7 languages and 15 countries).Telephone support that accompanies you step by step through doubts and incidents is something that makes us practically unique in a direct way.

Simple and intuitive platform

Easy

Intuitive interfaceInterface designed for comfort and user experience. We work daily with real users for continuous improvement.

Simplified registrationThe user can be operating on the platform in less than 3 minutes

Real-time assistanceThe platform offers integrated support modules and real-time assistance to resolve any questions or issues.

Advanced features made simpleWe simplify highly complex functions and reduce them to a single click and user-friendly language.

Flexibility in deposits and withdrawalsAdd and withdraw funds via blockchain, instant bank transfer at no cost, credit/debit card, or Google/Apple Pay.

Low commissionsWe have highly liquid markets, for example BTC/EUR, with fees as low as 0% for makers and 0.10% for takers.

Multi-languageWe support 7 languages: Spanish, English, Portuguese, Italian, German, French, and Polish. And we are working to expand to 15 languages.

Tutorials, training, and access to expertsWe offer free training through the largest crypto Academy, as well as live AMA sessions with experts, who can also be hired privately.

Multiple perimeter control

Security barriers

Username and password

Two-factor authentication

Authorized device

AI-based behavioural analysis

Articles about security

Go deeper

We regularly publish content aimed at your security that can make you lose your money. You can find thousands of articles in our free crypto academy, the largest in the world.

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Renowned management team and investors

Transparency of partners

All Bit2Me partners are known and can be publicly analyzed.We have Leif Ferreira as founder and CEO, along with Andrei Manuel as the main partners of the company. And as principal investors, well-known companies such as Telefónica, Inveready, and Investcorp.